Refund policy

Every Ultra Hustle piece is printed to order specifically for you. This affects how returns, exchanges and cancellations work, so please read this policy before placing an order and always contact us before sending anything back.

Damaged, defective or incorrect items

If your order arrives damaged, contains a printing defect or is different from what you ordered, we will make it right at no additional cost to you.

Email 19zirka@gmail.com within 30 days of delivery and include:

• Your order number.
• Clear photographs showing the problem.
• A photograph of the shipping label where relevant.
• A brief description of the issue.

Once the problem has been confirmed, we will provide either a free replacement or a full refund, including the applicable shipping charge.

Lost in transit

If the tracking information shows that your order has not arrived, contact us no later than 30 days after the estimated delivery date.

We will investigate the shipment with the carrier and, where the parcel is confirmed as lost, provide a replacement or refund.

If tracking marks the parcel as delivered but you cannot locate it, please first:

• Check around your property and any designated safe place.
• Ask members of your household or neighbours.
• Contact your local courier or delivery depot.

If the parcel still cannot be found, email 19zirka@gmail.com with your order number and tracking information, and we will assist you.

Change of mind and sizing

Because every garment is produced on demand specifically for your order, we cannot normally accept returns or exchanges because:

• You changed your mind.
• You selected the wrong colour.
• You ordered the wrong size.
• The product does not fit as expected.

Every product page includes sizing information and a measurement chart. We recommend measuring a garment that you already own and comparing those measurements with the product chart before ordering.

If you realise that you ordered the wrong size or colour, contact 19zirka@gmail.com as quickly as possible.

If the order has not yet entered production, we may still be able to change or cancel it. If production has already started, we will review the situation and do our best to identify a fair solution, but a replacement or refund cannot be guaranteed.

European Union and United Kingdom customers

For consumers in the European Union and United Kingdom, the statutory 14-day right of withdrawal for distance sales does not apply to goods made to the consumer’s specifications or clearly personalised.

This includes products printed on demand specifically following the customer’s order under Article 16(c) of Directive 2011/83/EU and the corresponding United Kingdom provisions.

This exception does not affect your statutory rights where an item is faulty, damaged, defective or different from what was ordered.

Israeli customers

Under the Israeli Consumer Protection Law, 5741-1981, the right to cancel a distance sale may not apply to goods manufactured specially for the consumer following the order.

An order may be cancelled without charge before production begins. Once production has started, cancellation may no longer be possible.

Nothing in this policy affects your legal rights concerning damaged, defective or incorrect products.

Cancelling or changing an order

Production can begin shortly after an order is submitted. To request a change or cancellation, email 19zirka@gmail.com immediately and include your order number.

You may request changes to:

• The selected size.
• The selected colour.
• The delivery address.
• The products or quantities ordered.
• The entire order.

Incorrect delivery addresses

Customers are responsible for checking that the delivery address entered during checkout is complete and accurate.

Contact us immediately if you notice an address error. We may be able to correct the address before production or fulfilment begins, but an address change cannot be guaranteed after the order has entered processing.

Parcels returned to sender

A parcel may be returned to the production facility because:

• The delivery address was incorrect or incomplete.
• The recipient could not be located.
• The parcel was not collected.
• The delivery was refused.

If a parcel is returned, we will contact you using the email address connected to the order.

We may be able to reship the parcel after you confirm a complete delivery address. The cost of reshipping will be the customer’s responsibility where the return resulted from an incorrect address, an unclaimed parcel or another issue outside our control.

Alternatively, where appropriate, we may refund the product cost. The original shipping charge will not normally be refunded for an unsuccessful delivery caused by incorrect customer information or failure to collect the parcel.

Refund processing

Approved refunds are issued to the original payment method used for the order.

We normally process an approved refund within 5–10 business days of approval.

Your bank, payment provider or card issuer may require additional time before the refund appears in your account or statement. This processing period is outside our control.

Replacement orders

Where a replacement has been approved, the replacement item will be sent into production as a new order. The usual production and shipping periods will apply.

Replacement orders approved because of a confirmed defect, damage or fulfilment error will be produced and shipped at no additional cost to you.

How to submit a claim

All return requests, damage claims, replacement requests and refund enquiries must begin by email.

Contact 19zirka@gmail.com and include:

• Your full name.
• Your order number.
• The email address used when ordering.
• A clear explanation of the problem.
• Photographs where the item is damaged, defective or incorrect.
• A photograph of the shipping label where relevant.

Do not return items without instructions

We will provide the correct instructions after reviewing your request.

Contact

For cancellations, return requests, damaged-product claims, refunds or replacements, contact: